Effective Date: 1 June 2025 | Last Updated: May 2026

At nousana, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how long we keep it, and how we keep it safe. We believe in transparency, trust, and treating your data with the same respect we’d want for our own.

Some nousana content explores themes of death, consciousness, near-death experiences, and existential philosophy. For full guidance on who this content is suitable for, and our safeguarding commitments, please refer to our Terms & Conditions at www.nousana.com/terms.

1. Who We Are

nousana is a transformational education platform offering digital content, online courses, ebooks, audio programmes, and coaching resources to help you reconnect with yourself and live more fully.

nousana is a trading name of Reach Further Online Ltd, a company registered in England and Wales.

Website: www.nousana.com

Contact: hello@nousana.com

For the purposes of UK GDPR and the Data Protection Act 2018, Reach Further Online Ltd is the data controller responsible for your personal data.

2. What Information We Collect

We collect the following types of personal information when you interact with us:

Contact Information:

Your name and email address when you sign up to receive a free resource, join our email list, book a session, or contact us directly.

Purchase Information:

When you buy a product or course, we collect the necessary order details including your name, email address, and billing information. Payment details are processed securely by our third-party payment providers (Stripe or PayPal) and are never stored directly by nousana.

Course & Programme Data:

When you access courses through our Teachable platform, Teachable collects and stores data related to your course progress, login activity, and account details. Please refer to Teachable’s own Privacy Policy for full details of how they handle your data.

Email Marketing Data:

When you opt in to receive our free resources or email communications, your name and email address are stored in our email platform, Brevo (formerly Sendinblue). We use this data solely to deliver the content you requested and to send you relevant updates, offers, and information from nousana. You can unsubscribe at any time using the link at the bottom of any email.

Website Usage Information:

Through cookies and analytics tools (such as Google Analytics), we collect non-identifiable information including your IP address, browser type, pages visited, and time spent on our site. This helps us understand how people use our website so we can improve it.

3. How We Use Your Information

We only use your personal information to:

•      Respond to your enquiries or messages

•      Deliver the free resources, products, or courses you have requested or purchased

•      Send you email communications you have opted in to receive, including updates, offers, and educational content from nousana

•      Process payments securely via our third-party payment providers

•      Manage your access to courses and programmes via Teachable

•      Improve our website and content through anonymised analytics

•      Comply with our legal obligations

We will never use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Our Lawful Basis for Processing Your Data

Under UK GDPR, we process your personal data on the following lawful bases:

•      Consent — when you opt in to receive our free resources or email marketing

•      Contract — when processing is necessary to fulfil a purchase you have made

•      Legitimate Interests — for improving our website and communicating with existing customers about relevant products and services

•      Legal Obligation — where we are required to retain data for legal or financial compliance purposes

5. Third-Party Data Processors

We work with the following trusted third-party platforms that may process your personal data on our behalf. Each of these providers has their own privacy policies and security standards:

•      Brevo (formerly Sendinblue) — email marketing and automation platform. Stores your name and email address and is used to send our email communications. Privacy policy: www.brevo.com/legal/privacypolicy

•      Teachable — online course hosting platform. Stores your account details, course progress, and login activity. Privacy policy: www.teachable.com/privacy

•      Stripe — payment processing. Handles payment card data securely. Privacy policy: www.stripe.com/gb/privacy

•      PayPal — payment processing. Handles payment data securely. Privacy policy: www.paypal.com/uk/legalhub/privacy-full

•      Google Analytics — website analytics. Collects anonymised usage data. Privacy policy: policies.google.com/privacy

We only share data with these providers to the extent necessary to deliver our services. We do not sell, rent, or share your personal data with any other third parties for their own marketing purposes.

6. Email Marketing & Your Consent

When you download a free resource from nousana (such as an ebook or guide), you are also opting in to receive our email communications. These may include:

•      Delivery of the resource you requested

•      Follow-up educational content related to your download

•      Information about nousana products, courses, and offers that may be relevant to you

We will always be clear about what you are signing up for at the point of opt-in. You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email, or by emailing us at hello@nousana.com. Unsubscribing from marketing emails will not affect your access to any products or courses you have purchased.

7. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with our legal obligations. Specifically:

•      Email marketing data (name and email address): retained for up to 3 years from your last interaction with us, or until you unsubscribe, whichever comes first

•      Purchase and transaction records: retained for 7 years in accordance with HMRC financial record-keeping requirements

•      Course access data (via Teachable): retained in accordance with Teachable’s own data retention policy

•      Website analytics data: anonymised and retained in accordance with Google Analytics’ standard retention settings

When data is no longer required, it is securely deleted or anonymised.

8. How We Store and Protect Your Data

Your data is stored securely through the trusted third-party platforms listed in Section 5. We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

All payment data is handled exclusively by our payment processors (Stripe or PayPal) and is never stored on nousana’s own systems.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us at hello@nousana.com.

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

•      Right of access — you can request a copy of the personal data we hold about you

•      Right to rectification — you can ask us to correct inaccurate or incomplete data

•      Right to erasure — you can ask us to delete your personal data in certain circumstances

•      Right to restrict processing — you can ask us to limit how we use your data

•      Right to data portability — you can ask us to provide your data in a portable format

•      Right to object — you can object to us processing your data for marketing purposes at any time

•      Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please email us at hello@nousana.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled unlawfully.

10. Cookies

We use cookies (small data files stored on your device) to understand how you use our site and to improve your experience. Cookies we use may include:

•      Essential cookies — necessary for the website to function correctly

•      Analytics cookies — used by Google Analytics to collect anonymised usage data

•      Marketing cookies — used to track the effectiveness of our advertising (if applicable)

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

11. Children’s Privacy

nousana’s content and services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us at hello@nousana.com and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Where changes are significant, we will notify registered users by email where possible.

We recommend reviewing this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact us:

nousana (a trading name of Reach Further Online Ltd)

Email: hello@nousana.com

Website: www.nousana.com

You also have the right to contact the Information Commissioner’s Office (ICO) directly:

Website: www.ico.org.uk | Helpline: 0303 123 1113